By purchasing a product from our online store, you can return a product and we can pay you the price in case this product is in excellent condition and in its original packaging with full content (accessories, instructions for use, etc.), within 14 days of receipt. Please note that return shipping costs are not covered by the We would like to inform you that in case of return you must inform us in writing before proceeding with the return of a product. In any case, the return is made under the responsibility of the customer. In case of theft /loss or damage due to transport services, has no responsibility. Any product that will have suffered damages, or whose packaging will have been damaged, will not receive compensation. If the returned product is incomplete or has suffered damages, a price reduction will be applied according to the diagnosis made by the competent department of the company.You are not entitled to withdrawal in case the product falls into the following categories: books, lamps, loudspeakers, wind instruments, spare parts and accessories. Also, if the product is sealed and unsealed, as well as if the product is a special order personalized according to the preferences of the customer or pre-order of a specific product that was not in a scheduled order from a supplier of “MITSIS MUSIC STORE”.

In case of return of products, the credit of your money will be made with the same method by which you paid (Cash or Bank Deposit, Credit or Debit Card).

Order cancellation

The cancellation of the order can be made in the following cases: Before the order is completed, during the electronic order process you can remove the quantities of products from your cart by clicking on the button”remove”. If the online order has been completed but has not yet been shipped, you can call us at 2281302426 and the customer service department will undertake the cancellation of your order or send us an email at In case you wish to cancel your order, but it has already been shipped, please note that the shipping and return costs are not covered by In this case and after you receive the products and you have already notified us of the cancellation of your order either in writing or by phone, they will be returned to our company. The returned products should be in excellent condition and in their original packaging.